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Pendants FAQ
Find answers to common questions about our pendants, from materials and care tips to sizing and warranty information.
Go to FAQ pageOur pieces are crafted from high-quality metals, including 14k gold (available in rose, white, or yellow), as well as other premium metals like platinum and stainless steel.
Absolutely! Our products are completely hypoallergenic and safe for all skin types.
Regular care is essential. We recommend using the special cleaning products available on our site to maintain the shine and durability of your pieces.
Yes, we offer a one-year limited warranty that covers significant manufacturing defects and normal wear and tear. Please note, customer negligence and damage to diamonds over 0.10ct are not covered. Icebox reserves the right to repair or replace items at its discretion.
Our repairs are warranted for six months from the repair date. This warranty covers defects in materials or workmanship on the specific repairs we handle. It excludes normal wear and tear, invisible set items, and diamonds over 0.10ct.
Definitely! We accept a variety of payment methods including credit and debit cards, PayPal, BitPay, Zelle, and wire transfers. Simply email orders@icebox.com, and our Online Sales Team will assist you with the payment process.
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Bracelets Size Chart
Measuring your bracelet's size can be really simple using a ring size chart or even a piece of string.
Wrist Diameter
Find the perfect size for you by measuring your wrist.
1. You can use a measuring tape, strip of paper or length of string/yarn as a measurement tool.
2. Wrap one of these around your wrist where you plan to wear the bracelet and mark where it joins.
3. Lay your measuring tool on a flat surface and measure the length up to the mark.
4. Use our measurement chart to determine the closest Icebox bracelet size.
Your Bracelet Diameter
Find the perfect size for you by measuring bracelet.
1. Choose a bracelet that already fits your finger well.
2. Measure the interior diameter of the bracelet using millimeters (mm) as shown in the illustration.
3. Use our measurement chart to convert your result to the one you want.
Shape
The shape of a diamond encompasses its geometric outline and physical form, with each shape having unique attributes and cut specification.
A classic and timeless shape, the round diamond is known for its brilliant sparkle and perfect symmetry.
Carat Total Weight
The carat (ct) is a unit of mass equal to 200 mg that is 0.2 grams which is used for measuring gemstones and pearls
Color
Diamond color refers to how clear a diamond is. Diamond color is a crucial aspect of your diamond's appearance.
The color may be visible to the unaided eye. Diamonds with a K-color grade can be a smart choice, offering excellent value for money.
Clarity
Diamond Clarity refers to the absence of inclusions and blemishes.
Diamonds in this clarity range have inclusions that are easily visible under 10x magnification and may also be visible to the naked eye. These diamonds may have reduced brilliance and sparkle due to their inclusions.
Ring Size Chart
Measuring your ring size can be really simple using a ring size chart or even a piece of string.
Determine Finger Diameter
Find the perfect ring size for you by measuring the diameter of your finger.
1. You can use a measuring tape, strip of paper or length of string/yarn as a measurement tool.
2. Wrap one of these around your finger where you plan to wear the ring and mark where it joins.
3. Lay your measuring tool on a flat surface and measure the length up to the mark using milimmeters (mm).
4. Use our measurement chart to determine the closest Icebox ring size.
Find Interior Diameter
Find the perfect ring size for you by measuring the ring diameter.
1. Choose a ring that already fits your finger well.
2. Measure the interior diameter of the ring using millimeters (mm) as shown in the illustration.
3. Use our measurement chart to determine the closest Icebox ring size.
Necklaces Size Chart
Measuring your necklaces size can be really simple using a ring size chart or even a piece of string.
Find The Length
Find the perfect size for you by measuring your neck.
1. String or yarn is the best measurement tool, but you can use a measuring tape or strip of paper.
2. Place it around your neck where you plan to wear the necklace and mark where it joins.
3. Lay your measuring tool on a flat surface and measure the length up to the mark using inches (in).
4. Use our measurement chart to determine the closest Icebox necklace size.
Your Necklace Length
Find the perfect size for you by measuring necklace.
1. Take your necklace you choose for measuring
2. Fold your necklace exactly in half at its maximum length, measure the length and multiply the resulting number by two.
3. Use our measurement chart to convert your result to the one you want.
