Shipping policy

Shipping Policy

Last updated: October 17th, 2026

1. Domestic Shipping

Shipping is free on all U.S. orders. Orders ship via FedEx 2-Day. FedEx Overnight may be available at checkout.

Every shipment:

  • Is insured for the full value of the item.
  • Is tracked, with tracking emailed to you when your order ships.
  • Ships in plain, discreet packaging with no indication of the contents.
  • Requires an adult signature at delivery. The person signing must be 21 or older.

If you won’t be available to sign, use FedEx Delivery Manager to schedule delivery or hold the package at a FedEx location. Do not ask for the package to be left without a signature.

2. Processing Times

  • Ready-to-ship items: ship within 1–2 business days.
  • Made-to-order items: ship in approximately 6–8 weeks.
  • Custom pieces: follow the timeline set during the design process.

Orders that require verification ship once verification is complete. Processing and delivery times are estimates and do not include carrier delays, weather, holidays, or customs clearance.

3. International Shipping

We ship to the international destinations available at checkout via FedEx. International shipments are insured, tracked, and require an adult signature.

International orders may be processed through Shopify Managed Markets, where our partner Global-e acts as the seller of record.

Duties and taxes:

  • If duties and import taxes are shown and charged at checkout, you will not be asked to pay them again at delivery.
  • Otherwise, customs fees, duties, and taxes are the recipient’s responsibility.

If a package is refused, returned, or abandoned because required charges were not paid, Icebox is not responsible for issuing a refund.

4. Address Accuracy

Please make sure your shipping address is complete and accurate. Address changes may not be possible once an order has been verified or shipped. Icebox is not responsible for delays or losses caused by an incorrect address.

5. Lost, Damaged, or Tampered Packages

If your package is lost, arrives damaged, or appears tampered with, contact us right away at (404) 842-0266 or orders@icebox.com with your name, order number, and tracking number. We will open a claim with the carrier and keep you updated. Refunds or replacements are issued once the investigation is complete, which can take up to 90 days.

6. Shipping Items to Icebox

For approved exchanges, warranty claims, ring resizing, and items you are selling or trading to us, Icebox provides a prepaid, insured FedEx label.

  • Use only our label.
  • Drop the package off at a staffed FedEx location.
  • Pack securely, with nothing on the outside indicating valuables.

Do not ship anything without authorization. Our insurance applies only when these instructions are followed.

7. Contact

Phone: (404) 842-0266
Email: orders@icebox.com