Our return policy: Icebox Diamonds & Watches does not accept refunds, but we do allow exchanges within 14 days of the purchase date. In the event you are dissatisfied with your item for any reason, we will allow you to exchange your item for any item of the same price. Jewelry items can be exchanged for jewelry, and watches can be exchanged towards watches or jewelry. Jewelry cannot be exchanged towards a watch.
If you are sending an item back for an exchange, you must first request an RMA number for your package. You can do so by contacting us by phone or email at 770-828-5540 or firstname.lastname@example.org. Please insure the package for the full purchase price. For security reasons, do not disclose the contents when insuring the package. Icebox Diamonds & Watches is not responsible for any loss or damage that occurs during shipping. All returns must be accompanied by the original sales receipt or order number. Please mail the package to the address below and confirm that your name and address are clearly printed on the outside of the package.
Icebox Diamonds & Watches will contact you upon receipt of the package. We must confirm the returned jewelry has not been damaged, or suffered excessive wear and tear during the 14-day period. All items must arrive back at Icebox in their original condition.